ATTENDEE POLICIES


Refund & Cancellation Policy

Promax registration fees are non refundable. All Credentials are the sole property of Promax. Promax may, in its sole discretion and at any time, cancel, revoke, or refuse from any individual or company the following: Credentials, purchases, and/or hotel reservations made through Promax. Promax will not issue refunds for Credentials that have been revoked.

  1. It may be necessary for reasons beyond our reasonable control including, without limitation, acts of God, severe weather, fire, explosion, travel-related problems, military or terrorist acts (or threats of any such acts), any industrial action or widespread illness to cancel or alter the advertised content, timing and/or location of the event.
  2. We reserve the right to do this at any time. We shall not be liable to you for any cost or other expenses (including, without limitation, wasted costs and expenses) incurred by you and/or your delegate(s) as a consequence (including, without limitation, credential fees and travel and accommodation expenses).
  3. Unused Credentials have no monetary value and cannot be credited to future years or events.
  4. Lost or stolen Credentials will not be replaced. In the event Credentials are lost or stolen, new Credentials must be purchased at the lost badge fee for a Participant’s continued access to the Events, including, without limitation, event space, parties and conference content.
  5. Use of a Credential by anyone other than the authorized individual will result in revocation of the Credential without a refund.
  6. We will change the Participant name on a Credential up to (7) days prior to any Promax-related event for a processing fee of $225 per Credential (based on the required Professional membership and the person works at your company). Name changes will not be made after a Credential has been issued.


Promax Code of Conduct

All persons attending Promax events in any capacity are expected to adhere to the Promax Code of Conduct below. Questions about the Promax Code of Conduct may be directed to conference@promax.org.

Promax is committed to providing a harassment-free conference for everyone. Promax does not tolerate abusive behavior or harassment of any nature, towards anyone, including attendees, guests, speakers, Promax and production staff, and venue staff and contractors. Anyone found to be violating our Code of Conduct will be expelled from the Conference by the organizers without a refund, and will be banned from participating in any Promax activities in the future, including, but not limited to: conferences, awards, parties, networking events, programs, and membership.

Harassment includes deliberate intimidation, stalking, following, offensive verbal comments related to race, religion, ethnicity, national or regional origin, gender identity, gender expression, age, socio-economic status, sexual orientation, physical abilities, physical appearance, body size, and military service, harassing photography or recording, sustained disruption of conference activities, sexually explicit imagery in public spaces, inappropriate physical contact, and unwelcome sexual attention.

Anyone asked to stop any harassing behavior is expected to comply immediately. If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of conference staff immediately by finding a staff member in the rear of all session rooms or at the registration desk.

Conference staff are available to help attendees contact venue security or local law enforcement, or otherwise assist those experiencing harassment to feel safe at the conference.


Letter of Invitation/Visa Policy

The guidelines for providing visa invitation letters are as follows:

Visa letters should only be issued to:

  • Speakers/Presenters
  • Committee members
  • Attendees who have paid their registration fee in full (verify that the payment has been received before providing a letter)
  • Exhibitors who have paid their exhibitor/patron package fee in full

Visa invitation letters should state these facts:

  • Conference title, dates, and location
  • That the requester has paid the required registration fee in full
  • The requester’s role at the conference

Please email Anush Payaslyan at anush@promax.org to request visa documentation.

Policy subject to change. Please check back regularly.