Q: Can I order a duplicate trophy from more than one category at a time?
A: While you can order – and customize – up to 9 trophies for one winning entry at a
time, you cannot place an order than encompasses two separate entries.
Q: If I order multiple duplicate trophies is there a single shipping cost?
A: The shipping cost is applied on an individual trophy basis. Meaning, every trophy you
order will have its own cost for shipping and handling. For anything shipped
domestically (within the United States) the cost will be $50 per trophy; anything shipped
internationally will be $85 per trophy.
Q: What level membership do I need to receive discounts on award entries and duplicate awards?
A: Either the signature or premium memberships will provide the discount. The peer level membership does not provide discounts for entries and duplicate awards.
Q: Do I need to include a Tax ID number when ordering duplicate awards?
A: A Tax ID number is necessary when shipping trophies to United Kingdom, Mexico,
Brazil, India, and Israel. It’s also important to update your account’s mailing address to
reflect this should you live in any of these countries.
Q: Who can order a duplicate award?
A: Your name must be included on the credits list of a winning entry in order to receive
a duplicate trophy. If you are not listed within the credits, the original entrant must
contact us to allow purchase of a duplicate. In order to check the credits of an entry
use the award winners search and click the text that reads “Credits…” underneath the
Entry ID (left side of the screen).
Q: Where can I order a duplicate award certificate?
A: We do not offer certificates any longer, just trophies for purchase. If you, however,
need a confirmation letter, please contact our email – Awards@promax.org – stating
which winning entries you’d like listed. Please note, for any winning entry included
within a letter of confirmation you must be listed in the credits section.
Q: I can’t seem to order any duplicate awards past the 2009 competition year?
A: Our online database only spans back to 2009. For help ordering/locating any awards
from 1998-2008 please contact our email – Awards@promax.org – for assistance.
Q: I’d like the plaque on my trophy to read something different, can this be replaced?
A: Yes, simply email us – Awards@promax.org
– with the updated information and we will
generate and invoice for replacement and provide details on how to replace the plaque.
For a new plaque plus shipping and handling the cost is $23.75.
Q: How long does it take for a duplicate awards order to reach me?
A: Duplicate trophies will typically take 6-8 weeks to reach your address once an order
has been placed. Please note, the specified shipping process will not begin until the
entire payment has been made for your order.
Q: Are complimentary statues provided after the awards show?
A: Gold and Silver complimentary statues will be sent to the address listed in the account of the submitting profile (for winning entries). If the competition awards Bronze winners they will not receive complimentary statues, but can order them via our duplicate awards order form
. Please allow a few weeks after the conclusion of the awards show to receive the complimentary trophies.