Frequently Asked Questions

San Francisco. The Village. Apr. 17 | 2:00PM
Promax is the world’s leading annual entertainment marketing and design event, bringing together the top creative, brand, and strategic teams in media and entertainment to explore new strategies, network, and showcase the greatest campaigns in entertainment marketing.

Promax is the global association for entertainment marketing professionals. We celebrate excellence, drive talent and industry development, and connect people. Since 1956 our members have harnessed passionate fandom to drive bottom line results and build the world's biggest media brands.

It’s a loose acronym for Promotion marketing executives.

Anyone 18 or older with a valid 2019 Promax membership is welcome to attend the conference. To join Promax as a new member or renew your existing membership, please visit or contact

Promax Pro Tip: Save time by purchasing your 2019 conference pass and 2019 Promax membership at the same time. Take care of both transactions at once by visiting

Promax 2019 will be held in downtown Los Angeles, at the JW Marriott at L.A. LIVE hotel.  The address for the venue is:

JW Marriott at L.A. LIVE
900 West Olympic Boulevard
Los Angeles, Calif., 90015
tel: +1 213.765.8600
Google maps:

Promax 2019 will take place June 4-6, 2019.

Badges may be picked up at the JW Marriott at L.A. LIVE, at the Promax registration desk, located on the 3rd Floor.  The easiest way to access the 3rd Floor is via the escalator located directly behind the Glance Lobby Bar, along the West wall of the lobby.  

Badge pick-up and the Promax registration desk are open during the following times:

Tue., June 4: 10:00 a.m. — 7:00 p.m.
Wed., June 5: 8:00 a.m. — 6:00 p.m.
Thu., June. 6: 8:00 a.m. — 7:00 p.m.

You can purchase conference passes via our website at  A valid 2019 Promax membership is required to attend the conference. Please contact for more information on joining Promax or renewing your membership.
Yes, you may purchase your conference pass via invoice. You will be able to attend the conference provided that you pay your invoice prior to arriving at the conference. Promax reserves the right to refuse admission to anyone who has an outstanding balance on a conference invoice.
Yes, you can transfer your registration and pass to another person with a valid 2019 Promax membership who works at your same company provided you make your request in writing before May 24, 2019 at Registrations are not transferable outside of the company for which they were originally purchased. Promax reserves the right to refuse requests to transfer registrations and passes and issue a refund instead, pursuant to our stated refund policy.
We require that all passes be attributed to an attendee at the time of purchase. If you would like to purchase a pass but have not yet determined who will use it, please contact Aurelio Farrell at or Anush Payaslyan at for further assistance.
Requests for refunds must be in writing to prior to May 3, 2019. Refunds cannot be issued after this date. All refunds are subject to an administrative fee equal to 30 percent of the invoiced purchase price. All prices are quoted in USD $. Conference organizers reserve the right to refuse all requests for a refund, and the decision to issue any refund is at the sole discretion of Promax.
Please email Anush Payaslyan at to request visa documentation. We require that you purchase a conference pass before we will send you the visa invitation. Promax will refund your conference registration fee if you are unable to obtain the proper visa for travel to the conference.
Yes. Please contact Aurelio Farrell at for more information about group discounts.

Online registration for Promax 2019 ends on May 24, 2019.  Persons wishing to purchase conference passes after May 24, 2019 should contact Anush Payaslyan at Persons wishing to purchase conference passes after May 28, 2019 must do so at the venue. Please see Promax staff at the 3rd Floor registration desk of the JW Marriott at L.A. LIVE.

All registration fees for Promax 2019 are in USD $. The following forms of payment accepted: a valid major credit card (American Express, Discover, MasterCard, or Visa).  We also accept payment via invoice.

All fees must be received prior to the event or paid onsite before a badge will be issued.  Please contact for more information.

Yes, we have secured exclusive Promax rates for attendees at our host hotel, the JW Marriott at L.A. LIVE. Please reserve your room at our special Promax rate by visiting the hotel website at:
Light refreshments, coffee, tea, and water are available during the networking breaks on June 4 and June 5.
Please contact our Director of Conference Content Curation, Laura Danford Mandel, at to discuss current speaker and session opportunities.
We do not plan to live stream sessions from Promax 2019, however video of all main stage sessions will be available to stream on demand following the conference. All other sessions will be available to stream via audio. Please allow 10 days for the conference staff to finish processing and uploading all of the conference sessions once Promax 2019 is complete.
We anticipate publishing the initial schedule in early March 2019. Please remember that the conference schedule is subject to change.

We do not currently offer any volunteer opportunities at Promax 2019.

Please contact Stephen Earley at for further information on sponsor and exhibitor opportunities at Promax 2019.

All costs for travel, including air transportation, ground transfers, hotel accommodations, and incidentals are the responsibility of the attendee.

No, we do not offer guest social passes at Promax 2019. All social and networking events require a conference badge for admittance.

Yes. After you register online, you will receive an automated email confirming your registration. If you don’t receive your confirmation email, please contact  Anush Payaslyan at so we can send you another confirmation email.
The conference schedule can be found on the Promax 2019 website:

If you would like to purchase a conference pass onsite, you may register at the JW Marriott at L.A. LIVE by visiting the Promax registration desk on the 3rd Floor at the following times:

Tue., June 4: 10:00 a.m. — 7:00 p.m.
Wed., June 5: 8:00 a.m. — 6:00 p.m.
Thu., June. 6: 8:00 a.m. — 7:00 p.m

All lost badges are subject to a $150 replacement fee. Please see the Promax staff at the registration desk on the 3rd Floor of the JW Marriott at L.A. LIVE for further assistance.

Please see Promax staff at the registration desk on the 3rd Floor of the JW Marriott at L.A. LIVE for assistance with a lost item. Please note that the Promax staff does not retain any lost personal items that are left at the time the conference ends on June 6, 2019. Promax staff will not be able to ship any lost items to you after the end of the event. Please contact the JW Marriott at L.A. LIVE after June 6, 2019 for further assistance at tel: +1 213.765.8600.

Promax invites working journalists representing accredited media outlets to apply for credentials to cover our conferences. Qualifications of all media outlets will be determined by Promax, and the association reserves the right to revoke credentials at any time. Press credentials do not guarantee admission to all sessions, programs, events, and parties associated with a conference.

Employees of media outlets who do not work in an editorial capacity will not qualify for a press credential including: Art Directors, Graphic Designers, Publishers, Managers, Marketing, PR, Sales, and Senior Level Managerial staff.

Employees of creative agencies engaged in blogging to promote their company’s work, clients, and activities will not qualify for a press credential.

Publicists and personal representatives of confirmed speakers at a Promax conference should speak with their contact on the Speaker Management Team to discuss admission to the conference.

To apply for a press credential: please email with the following:

• A bylined entertainment marketing and design-related article from your publication written by you and published within the past three months (the copy must clearly show the name of the publication and your byline).

• Freelance journalists: please also send a letter from your editor on publication letterhead stating that you will be attending a Promax conference on assignment.

Please visit after the conference has ended. You may download any photos you find on our site free of charge. Please allow at least 48 hours after the conclusion of the conference for the photos to be posted.
Congratulations! Please contact for further assistance.

For further questions, email

Promax welcomes the participation of individuals with disabilities and will make every effort to provide reasonable accommodations to enable equitable participation at Promax 2019.
You can request accessibility accommodations and services when registering for Promax 2019 by indicating that you have accessibility requirements. A representative will call you to discuss your needs to make sure your experience on site is enjoyable.

Yes, you can find the code of conduct below:

Promax Code of conduct

All persons attending Promax events in any capacity are expected to adhere to the Promax Code of Conduct below. Questions about the Promax Code of Conduct may be directed to

Promax is committed to providing a harassment-free conference for everyone. Promax does not tolerate abusive behavior or harassment of any nature, towards anyone, including attendees, guests, speakers, Promax and production staff, and venue staff and contractors. Anyone found to be violating our Code of Conduct will be expelled from the Conference by the organizers without a refund, and will be banned from participating in any Promax activities in the future, including, but not limited to: conferences, awards, parties, networking events, programs, and membership.

Harassment includes deliberate intimidation, stalking, following, offensive verbal comments related to race, religion, ethnicity, national or regional origin, gender identity, gender expression, age, socio-economic status, sexual orientation, physical abilities, physical appearance, body size, and military service, harassing photography or recording, sustained disruption of conference activities, sexually explicit imagery in public spaces, inappropriate physical contact, and unwelcome sexual attention.

Anyone asked to stop any harassing behavior is expected to comply immediately.

If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of conference staff immediately by finding a staff member in the rear of all session rooms or at the registration desk.

Conference staff are available to help attendees contact venue security or local law enforcement, or otherwise assist those experiencing harassment to feel safe at the conference.

Notice of Filming and Photography

Promax International/BPME sometimes d.b.a. Promax, PromaxBDA, or Promax/BDA (“Promax”) reserves the right to broadcast and transmit recorded content via TV, satellite, cable, internet, and any other means of distribution. Promax also reserves the right to capture photographic images and video footage during the conference and all associated events and use them for promotional purposes. By entering the conference venues, including the main session site, and all official party and networking sites, you agree to be filmed, photographed and recorded. You also agree that all material captured by Promax may be used by Promax and its partners for promotional purposes, worldwide, without any further consent, and without any compensation.